返金ポリシー

RETURNS & REFUNDS

US Orders — 30-Day Returns
We accept returns on US orders within 30 days of delivery for a full refund of the product price. Items must be unworn and in their original condition, with the COLDFRAME limestone case and polishing cloth included. The value of missing or damaged components may be deducted from your refund. Items that have been worn, damaged, or altered are not eligible for return.

How to Start a Return
Email help@coldframeofficial.com with your order number within 30 days of delivery. We will confirm your return and provide the return address and instructions. Return shipping is arranged and paid for by the customer. Please use a shipping method with tracking — we are unable to issue refunds for returns lost in transit.

 

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Refunds
Once your return has been received and inspected, your refund will be issued to your original payment method within 7 business days. Original shipping fees are non-refundable.

Exchanges
We do not offer direct exchanges. Every COLDFRAME piece is made to order, so the fastest way to receive a different size or style is to return your original item for a refund and place a new order.

Damaged, Defective, or Incorrect Items
If your jewelry arrives damaged or defective, or if you receive the wrong item, contact us at help@coldframeofficial.com within 30 days of delivery. We will cover all shipping costs and provide a replacement or a full refund.

International Orders
Orders shipped outside the United States are final sale and cannot be returned or exchanged. Damaged, defective, or incorrect items are always covered as described above.