NATURA BIANCO PEARL RING

• Sterling Silver, Freshwater Pearls

• Crafted in Seoul

• All natural freshwater pearls vary in size, color, and shape. Small holes, bumps, or surface scratches may occur and are natural characteristics of freshwater pearls, not grounds for exchange or refund.

• 7.6mm

• All COLDFRAME jewelry is made to order.
  Please allow up to 14 business days after payment for production and preparation for shipment.
  (Production time may vary by piece; please refer to each product’s detail page.)
• Orders can be cancelled until production begins. Once production has started, cancellations and changes are no longer possible.
• For in-store pickup or changes to your delivery address, please contact us at: help_jp@coldframeofficial.com

Exchanges
We do not offer direct exchanges. Every COLDFRAME piece is made to order, so the fastest way to receive a different size or style is to return your original item for a refund and place a new order — your new piece will go into production right away.

Refunds

Please note that we are unable to accept returns for international orders due to a change of mind.
However, should you encounter any issues, please contact us by email(help_jp@coldframeofficial.com) within 7 days of receiving your jewelry in the following cases:

• The item arrives damaged or defective.
  
• You have received an incorrect item due to our oversight.
  
• There are exceptional circumstances where a refund may be deemed necessary.
  

For product defects, in accordance with the Japanese Civil Code, please contact us within one year of becoming aware of the defect. We will cover the shipping costs and provide a replacement or a refund.

View the full policy